Terms and Conditions
Terms and conditions of sale
1. Seller
The online shop platinumportugal.pt is run by 4 Rumos, Sociedade Unipessoal, Lda, tax no. (NIPC) 507859642, registered office Rua Teixeira Gomes, Lt 18 cv/B, 8600-587 Lagos, Portugal, registered at the Commercial Registry of Lagos, share capital €30,000. The company also runs the MyFriend shop in Lagos. Contact: info@platinumportugal.pt · +351 960 450 904.
2. Scope
These terms apply to consumer purchases on platinumportugal.pt. By completing an order, you confirm you have read and accept these terms and the Privacy policy.
3. Products
Each product's details (composition, format, size) are on its product page and packaging. Photos are for illustration and the packaging delivered may differ.
4. Prices
Prices are in euros and include VAT at the current legal rate. Shipping costs, where applicable, are shown in the cart before you confirm the order. If there is an obvious pricing error, you are told before dispatch and may cancel at no cost.
5. Mix packs
Mix pack discounts are applied automatically in the cart: Adult 5 kg bags of any flavour (3 bags −20%, 6 bags −25%) and Menu 375 g cans of any flavour (12 cans −8%, 24 −12%, 36 −15%). The discounts do not add up.
6. Orders
Your order is complete when you confirm payment at the end of checkout; you then receive a summary email. If a product becomes unavailable after you order, we tell you and refund that product within 30 days at most.
7. Payment
We accept MB WAY and Multibanco reference, processed by ifthenpay [and PayPal]. Multibanco references are valid for 3 days; unpaid orders are cancelled. The invoice is issued in your name (with your tax number, if given) and emailed. There is no extra charge for any payment method.
8. Delivery
We deliver in mainland Portugal [add Madeira and the Azores if applicable] by DPD, within 1 to 2 working days (24 to 48 hours) of payment confirmation. The tracking number is emailed. Shipping costs are shown in the cart. Check the packaging on receipt; if it is damaged, refuse the delivery or contact us the same day with photos.
9. Collection in store
You can collect your order free of charge at the MyFriend shop in Lagos during opening hours, once payment is confirmed.
10. Right of withdrawal
You may withdraw from your purchase within 14 days of receiving the products, without giving a reason, using the Withdraw from contract page, the withdrawal form or any clear statement (for example, by email). We refund all payments received, including standard shipping, within 14 days of your notice; we may withhold the refund until we receive the products. You bear the cost of returning them. Under Article 17 of Decree-Law 24/2014, the right of withdrawal does not apply to sealed goods that cannot be returned for health protection or hygiene reasons once opened, such as opened dry-food bags or snack packs.
11. Conformity and warranty
Products are covered by the legal guarantee of conformity under Decree-Law 84/2021. Food has an expiry date on the packaging. If a product is defective, expired or wrong, contact us with the order number and photos.
12. Complaints and dispute resolution
Complaints can be sent to info@platinumportugal.pt or made in the Electronic Complaints Book (www.livroreclamacoes.pt). In a consumer dispute you can contact CIMAAL – Consumer Information, Mediation and Arbitration Centre of the Algarve, Av. 5 de Outubro, n.º 55, R/C Dto., 8000-075 Faro, Portugal · +351 289 823 135 · info@consumoalgarve.pt · www.consumoalgarve.pt. More information on the Consumer Portal (www.consumidor.gov.pt).
13. Personal data
How we process personal data is described in the Privacy policy.
14. Governing law
Portuguese law applies, without prejudice to the mandatory consumer protection rules of your country of habitual residence.
15. Changes
These terms may change. Each order is governed by the version in force on the date it is placed.
Last updated: [launch date].